Frequently Asked Question

Slow Wi-Fi Connection?
Last Updated a year ago

The most obvious problem with Wi-Fi speeds slowing down is being too far from the router. The further you are from the router, the more unreliable the connection and its throughput will become.

To fix this, just get a little closer. If the router is located in a different room, try going into the room where the router is located and see if that fixes the issue. If this is a consistent issue, try to position your router higher (up on a shelf), away from other devices, which can interfere with it, and in a central location in your home.

Another cause for slowdowns is a lack of bandwidth. If everyone is home and using their computers, phones and televisions for data-hungry applications, your typically speedy Internet is being spread thin and shared across multiple devices.

Disconnect any devices that you aren't actively using. If multiple people are trying to stream videos from, say, YouTube and Netflix, while someone else is trying to game online, you can try connecting one or more of the devices directly to the router using a Cat-5 ethernet cable to free up some of the wireless bandwidth.

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